{"id":772,"date":"2021-06-15T11:07:15","date_gmt":"2021-06-15T09:07:15","guid":{"rendered":"https:\/\/ingermania.ro\/?p=772"},"modified":"2021-06-15T11:08:21","modified_gmt":"2021-06-15T09:08:21","slug":"reclamarea-produselor-in-germania","status":"publish","type":"post","link":"https:\/\/ingermania.ro\/reclamarea-produselor-in-germania\/","title":{"rendered":"Reclamarea produselor \u00een Germania – (aproape) tot, ce trebuie s\u0103 \u0219tii despre asta!"},"content":{"rendered":"

Atunci c\u00e2nd cump\u0103r\u0103m lucruri noi \u2013 \u00eentr-un magazin sau online, avem \u00eentotdeauna dreptul de a primi un produs f\u0103r\u0103 defecte de fabrica\u021bie. \u00cen cazul achizi\u021bion\u0103rii unui produs cu defecte, \u00een calitate de consumator, avem posibilitatea legal\u0103 de reclama acest lucru. Cum s\u0103 o facem \u00een Germania? C\u00e2nd putem depune o reclama\u021bie? Reclama\u021bia \u00eenseamn\u0103 \u00eenlocuirea produsului? Ce \u00eenseamn\u0103 \u201e14-Tage-Frist\u201d \u00een cazul produselor cump\u0103rate online? Te invit\u0103m s\u0103 cite\u0219ti!<\/p>\n

Reclama\u021bia \u00een dreptul german<\/strong><\/h3>\n

Reclama\u021bie este termenul folosit \u00een vorbirea de zi cu zi pentru denun\u021barea unui defect. Atunci c\u00e2nd face o reclama\u021bie, persoana care a cump\u0103rat produsul \u00ee\u0219i folose\u0219te dreptul la garan\u021bie. Acest lucru este reglementat de paragrafele 437 \u0219i 438 ale Codului Civil german, adic\u0103 B\u00fcrgerliches Gesetzbuch (BGB). \u00cen conformitate cu acesta, \u00een cazul produselor care prezint\u0103 defecte, cump\u0103r\u0103torul poate, dac\u0103 sunt \u00eendeplinite cerin\u021bele stabilite \u0219i nu este reglementat altfel, s\u0103 solicite repararea \u0219i \u00eenlocuirea produsului, furnizarea serviciilor \u00een conformitate cu comanda, rezilierea contractului sau reducerea pre\u021bului produsului. Cump\u0103r\u0103torul poate, de asemenea, s\u0103 solicite desp\u0103gubiri pentru eventualele pagube cauzate.<\/p>\n

Garan\u021bia v\u00e2nz\u0103torului, adic\u0103 Gew\u00e4hrleistung<\/strong><\/h3>\n

Conform codului civil german, fiecare v\u00e2nz\u0103tor trebuie s\u0103 garanteze timp de doi ani dup\u0103 achizi\u021bionare sau predarea m\u0103rfurilor pl\u0103tite, c\u0103 produsul v\u00e2ndut nu are niciun fel de defect \u00een momentul cump\u0103r\u0103rii sau pred\u0103rii sale. Dac\u0103 defectul a ap\u0103rut \u00een primele \u0219ase luni de utilizare, \u00een legisla\u021bia german\u0103 se asum\u0103 c\u0103 acesta a existat de la bun \u00eenceput \u0219i produsul a p\u0103r\u0103sit depozitul produc\u0103torului prezent\u00e2nd deja un defect. Abia dup\u0103 6 luni, trebuie s\u0103 demonstra\u021bi c\u0103 articolul era deja defect sau c\u0103 defectul exista deja \u00een momentul cump\u0103r\u0103rii.<\/p>\n

Garan\u021bia, adic\u0103 Garantie<\/strong><\/h3>\n

\u00cen afara garan\u021biei legale oferite de v\u00e2nz\u0103tor, unii produc\u0103tori sau v\u00e2nz\u0103tori ofer\u0103 garan\u021bie pentru produsele lor. Este un serviciu voluntar \u0219i \u00een acest caz decid singuri asupra condi\u021biilor. De exemplu, garan\u021bia produc\u0103torului poate s\u0103 exclud\u0103 complet multe tipuri de defecte. \u00cen alte cazuri, poate fi mai avantajoas\u0103 dec\u00e2t garan\u021bia legal\u0103 oferit\u0103 de v\u00e2nz\u0103tor, put\u00e2nd fi de exemplu mai lung\u0103 dec\u00e2t perioada reglementat\u0103 de doi ani. Detalii privind garan\u021bia voluntar\u0103 oferit\u0103 de c\u0103tre produc\u0103tor se g\u0103sesc men\u021bionate \u00een condi\u021biile respectivei garan\u021bii.<\/p>\n

Pe ce se bazeaz\u0103 reclama\u021bia \u00een Germania<\/strong><\/h3>\n

\u00centr-un magazin german, reclama\u021bia se bazeaz\u0103 pe \u00eencheierea unui contract de v\u00e2nzare cu privire la achizi\u021bionarea efectiv\u0103 a unui anumit bun. Contrar denumirii, un astfel de contract nu trebuie \u00eencheiat \u00een scris. Dovada \u00eencheierii contractului de cump\u0103rare a produsului poate s\u0103 fie un bon fiscal, adic\u0103 Kassenbeleg, Kassenbon sau Kassenzettel. Av\u00e2nd un bon, nu ve\u021bi avea nicio problem\u0103 \u00een a reclama produsul defect. Nici prezentarea m\u0103rfurilor reclamate \u00een ambalajul original nu este obligatorie.<\/p>\n

Se \u00eent\u00e2mpl\u0103 uneori ca bonul s\u0103 se piard\u0103 \u0219i s\u0103 fie de neg\u0103sit. \u00cen acest caz, legea prevede obliga\u021bia cump\u0103r\u0103torului de a dovedi achizi\u021bionarea produsului \u00eentr-un anumit magazin. \u00cen aceast\u0103 situa\u021bie, este de ajuns s\u0103 prezenta\u021bi un extras de cont, care dovede\u0219te c\u0103 produsul a fost \u00eentr-adev\u0103r achizi\u021bionat. O alt\u0103 posibilitate este prezentarea unui martor, adic\u0103 a unei persoane care poate confirma \u00een mod credibil achizi\u021bia.<\/p>\n

C\u00e2nd se poate face o reclama\u021bie \u00een Germania?<\/strong><\/h3>\n

\u00cen Germania, reclama\u021bia poate fi f\u0103cut\u0103 doar atunci c\u00e2nd produsul:<\/p>\n

    \n
  • este defect (de ex. pantofii s-au dezlipit \u00een mai pu\u021bin de \u0219ase luni),<\/li>\n
  • incomplet (de ex. un mixer de buc\u0103t\u0103rie c\u0103ruia \u00eei lipsesc paletele),<\/li>\n
  • nu \u00ee\u0219i \u00eendepline\u0219te func\u021bia (de ex. o canapea extensibil\u0103 care nu se poate \u00eentinde),<\/li>\n
  • nu este adecvat scopului pentru care este destinat (de ex. o rachet\u0103 de tenis v\u00e2ndut\u0103 ca rachet\u0103 de badminton),<\/li>\n
  • obiectul cump\u0103rat este inutilizabil (de ex. un termos care nu este ermetic).<\/li>\n<\/ul>\n

    Reclama\u021bia produselor de la reduceri<\/strong><\/h3>\n

    Orice marf\u0103 noua care prezint\u0103 defecte poate fi reclamat\u0103. Acest lucru se aplic\u0103 si produselor cu pre\u021buri reduse, deoarece o reducere nu \u00eel scute\u0219te pe v\u00e2nz\u0103tor de obliga\u021bia de a comercializa produse lipsite de defecte \u0219i complet func\u021bionale. Suplimentar, pentru cump\u0103r\u0103tor, aceasta \u00eenseamn\u0103 c\u0103 produsele de la reduceri nu pot fi \u00eenlocuite \u00een cadrul angajamentului din bun\u0103voin\u021b\u0103 (Kulanzregel), dar dac\u0103 prezint\u0103 defecte, pot fi reclamate.<\/p>\n

    \u201eKulanzregel\u201d \u00een Germania<\/strong><\/h3>\n

    \u00cen cazul \u00een care a\u021bi cump\u0103rat un obiect, care nu v\u0103 place \u0219i vre\u021bi s\u0103 \u00eel \u00eenlocui\u021bi, acest lucru nu este \u00eentotdeauna posibil. Cu toate acestea, pute\u021bi stabili cu v\u00e2nz\u0103torul \u00een momentul achizi\u021bion\u0103rii c\u0103 a\u021bi putea vrea s\u0103 \u00eenapoia\u021bi produsul (Vereinbarung des Umtausches). \u00cen cele mai multe cazuri, exist\u0103 posibilitatea return\u0103rii produselor neutilizate \u0219i cu etichetele originale \u00een termen de 14 zile (\u00een unele magazine aceast\u0103 perioad\u0103 poate fi chiar \u0219i de 4 s\u0103pt\u0103m\u00e2ni) de la data achizi\u021bion\u0103rii sau \u00eenlocuirea lor cu un bon de cump\u0103r\u0103turi (Gutschein). \u00cen astfel de situa\u021bii, v\u00e2nz\u0103torul folose\u0219te a\u0219a-numitul \u201eKulanzregel\u201d. Tine\u021bi cont \u00eens\u0103 c\u0103 \u201eKulanz\u201d este un angajament voluntar \u0219i f\u0103cut din bun\u0103voin\u021b\u0103, nu o obliga\u021bie legal\u0103.<\/p>\n

    Cum se depune o reclama\u021bie \u00een Germania?<\/strong><\/h3>\n

    Cel mai bine este ca reclama\u021bia s\u0103 fie depus\u0103 \u00een form\u0103 scris\u0103. Ideal ar fi s\u0103-i scrie\u021bi v\u00e2nz\u0103torului un email de acas\u0103 \u00een care s\u0103 prezenta\u021bi defectele produsului. Dac\u0103 depune\u021bi reclama\u021bia personal \u00een magazin, reprezentantul service-ului din punctul de v\u00e2nzare va completa \u00eempreun\u0103 cu voi un protocol, \u00een care va trebui s\u0103 furniza\u021bi datele voastre personale \u0219i s\u0103 descrie\u021bi defectele produsului. Dac\u0103 depune\u021bi o reclama\u021bie f\u0103r\u0103 a prezenta dovada achizi\u021bion\u0103rii (adic\u0103 f\u0103r\u0103 a\u0219a-numitul Kassenbeleg\/Kassenbon), va trebui neap\u0103rat s\u0103 prezenta\u021bi un extras de cont care atest\u0103 cump\u0103rarea. \u00cen situa\u021bia \u00een care ave\u021bi doar un martor, acesta va trebui, de asemenea, s\u0103 furnizeze datele lui personale \u00eempreun\u0103 cu adresa \u0219i s\u0103 confirme prin semn\u0103tur\u0103 c\u0103 atest\u0103 cump\u0103rarea produsului.<\/p>\n

    Aten\u021bie<\/strong>: \u00cen situa\u021bia \u00een care martorul face o declara\u021bie mincinoas\u0103 \u00een cazul unei garan\u021bii, pot fi luate m\u0103suri legale \u00eempotriva lui!<\/p>\n

    \u00cen calitatea de cump\u0103r\u0103tor \u00een Germania, adresa\u021bi reclama\u021bia produc\u0103torului sau v\u00e2nz\u0103torului produsului? \u00cen calitate de cump\u0103r\u0103tor ve\u021bi depune reclama\u021bia \u00een locul \u00een care a\u021bi achizi\u021bionat produsul, adic\u0103 direct la v\u00e2nz\u0103tor.<\/p>\n

    Cump\u0103r\u0103turile online \u2013 \u201e14 Tage Frist\u201d<\/strong><\/h3>\n

    \u00cen cazul cump\u0103r\u0103turilor realizate pe internet, ave\u021bi 14 zile la dispozi\u021bie pentru a renun\u021ba la achizi\u021bie, f\u0103r\u0103 a prezenta niciun motiv. Trebuie \u00eens\u0103 luat \u00een considerare c\u0103, \u00een Germania, nu tuturor produselor li se aplic\u0103 acest drept. \u00cen conformitate cu \u00a7 312g alin. 2 din Codul Civil german, nu se poate renun\u021ba, dup\u0103 cump\u0103rare, la produsele alimentare proaspete sau perisabile, suporturile de stocare a datelor nesecurizate, precum DVD-urile sau programele pentru calculator, produsele realizate la comand\u0103 sau cosmeticele, lenjeria intim\u0103 \u0219i alte bunuri care nu pot fi returnate din motive de igien\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Atunci c\u00e2nd cump\u0103r\u0103m lucruri noi \u2013 \u00eentr-un magazin sau online, avem \u00eentotdeauna dreptul de a primi un produs f\u0103r\u0103 defecte de fabrica\u021bie. \u00cen cazul achizi\u021bion\u0103rii unui produs cu defecte, \u00een calitate de consumator, avem posibilitatea legal\u0103 de reclama acest lucru. Cum s\u0103 o facem \u00een Germania? C\u00e2nd putem depune o reclama\u021bie? Reclama\u021bia \u00eenseamn\u0103 \u00eenlocuirea produsului? […]<\/p>\n","protected":false},"author":1,"featured_media":775,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"\nReclamarea produselor \u00een Germania - (aproape) tot, ce trebuie s\u0103 \u0219tii despre asta! - InGermania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ingermania.ro\/reclamarea-produselor-in-germania\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamarea produselor \u00een Germania - (aproape) tot, ce trebuie s\u0103 \u0219tii despre asta! - InGermania\" \/>\n<meta property=\"og:description\" content=\"Atunci c\u00e2nd cump\u0103r\u0103m lucruri noi \u2013 \u00eentr-un magazin sau online, avem \u00eentotdeauna dreptul de a primi un produs f\u0103r\u0103 defecte de fabrica\u021bie. \u00cen cazul achizi\u021bion\u0103rii unui produs cu defecte, \u00een calitate de consumator, avem posibilitatea legal\u0103 de reclama acest lucru. 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